Troubleshooting Missing DMARC Reports

Have you set up your DMARC record expecting to receive insightful reports, only to find your mailbox empty? Don't fret; we're here to help you diagnose and solve the issue of missing DMARC reports.

Checklist for Troubleshooting Missing DMARC Reports

  1. Check your DMARC record in the DNS: Ensure your DMARC record is correctly published and syntactically accurate. Use a free DMARC checker tool for this purpose. Incorrect syntax or availability issues in the DNS can prevent the generation of reports.
  2. Ensure only one DMARC record is published: DMARC protocol requires that only one DMARC record be published per domain. Multiple DMARC records can confuse email service providers, leading to report delivery issues.
  3. Verify External Domain Verification (EDV) setup: If your DMARC record specifies a RUA or RUF email address belonging to an external domain, ensure that domain has published an EDV record to permit report forwarding. Without this permission, reports will not be sent.
  4. Ensure recipient mailboxes are functional: The mailboxes specified in your DMARC record's RUA and RUF tags must accept emails, including those with XML, zip, or gzip attachments. Check your mailbox settings to prevent incoming reports from being blocked.
  5. Confirm email activity from your domain: If no emails are sent from your domain, there will be no DMARC reports. Ensure that your domain is actively sending emails. Low email volume may also delay the receipt of your first reports.
  6. Wait for a day or two: Email Service Providers (ESPs) send DMARC aggregate reports periodically, typically daily. If you've just set up your DMARC record, allow a day or two for the reports to start arriving.
  7. Understand the limitations of forensic reports: Not all ESPs support forensic (failure) reports. Your ability to receive these reports depends on the ESPs your correspondents use.
  8. Use the default DMARC record: To avoid unintended configuration issues, use the DMARC record generated with default settings by your DMARC management tool. This helps ensure that your settings are optimized for report receipt.
  9. Upload historical data: If you're eager to analyze DMARC data immediately, consider uploading historical DMARC reports to your DMARC management platform. This allows you to view aggregated data without waiting for new reports.

External Domain Verification (EDV)

For EDV, the owner of the external domain must publish a DNS record like with the value v=DMARC1 to enable report forwarding. This verification step is crucial for domains utilizing external addresses for report collection.

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By following the checklist above, you can address the most common reasons for not receiving DMARC reports. Proper DMARC record setup, ensuring active email traffic, and verifying external domain permissions are key steps towards successful DMARC report reception. Remember, patience is essential as it may take a day or two for reports to begin flowing into your specified mailboxes.