If you are seeing the error message that says:

The DMARC reports that have been processed do not include a DKIM record. Your first action step is to ensure that the services that your domain uses to send emails have DKIM configured. Please contact the email service provider or search online for 'provider name DKIM setup' and example is 'mailchimp DKIM setup'

How to Resolve DKIM Not Detected Issues for Your Domain

If you're encountering an error message indicating that your DomainKeys Identified Mail (DKIM) records are not detected, this guide is designed to help you quickly resolve the issue and ensure your domain's email authentication is correctly set up. This is a common issue when no recent emails have been sent from your domain, preventing our system from detecting DKIM records.

Understanding the Issue

When you receive an error message stating that DKIM records for your domain are not detected, it typically means that our system has not observed any email traffic from your domain recently. This lack of data prevents the detection and verification of DKIM records, which are crucial for email authentication and spam prevention.

Steps to Resolve

Send a Test Email: The first step in resolving this issue is to initiate email traffic from your domain. Please send a test email to report@help.dmarcsetup.com. This action prompts our system to generate and process a DMARC report for your domain, which is essential for detecting the DKIM record.

Wait for the Report: After sending the test email, it is necessary to allow some time for the report to be processed. We recommend waiting a few hours for our system to accurately detect and record the DKIM setup for your domain.

Why This Happens

The detection of DKIM records is dependent on email activity from your domain. If there are no emails sent over a certain period, our system lacks the data needed to verify the presence of DKIM records. This scenario is common and does not necessarily indicate a problem with your domain's email setup.

Ensuring Your Domain's Email Health

  • Regularly send emails from your domain to maintain active status and facilitate ongoing verification of email authentication records.
  • Monitor your domain's email authentication setup through your account dashboard, which provides insights into DKIM and DMARC records.
  • Contact your email service provider if you encounter persistent issues with email authentication records. They can provide specific guidance on ensuring your domain's email settings are correctly configured.