Problem

You have configured your DMARCReport account profile to provide white-labeled service to your customers under your brand name.  The Status display value is green and says 'Active' but you cannot get open the product in a browser using the host name you entered into the 'Site' field.

Possible Causes and Solutions

1.  DNS Propogation

When you create a new CNAME record for use with out system, and put that host name into our configuration, the DNS change you made to create the CNAME will need time to propagate out.  This can take from several minutes to several hours.  A good tool to check to see if DNS propagation could be affecting your configuration is at https://www.whatsmydns.net/.  Open the site, put in your host name, select the data type 'CNAME' then click 'Search'.  You will then be able to see world-wide DNS test results for the existence and value of your CNAME in real time.  

Solution: Wait for DNS propogation to complete

2.  DNSSEC Misconfiguration

DNSSEC (Domain Name System Security Extensions) adds cryptographic validation to DNS records, but if it is misconfigured—such as with missing or incorrect keys—some DNS resolvers will reject the domain entirely, making it appear offline for certain users while others may still reach it. This inconsistency causes reliability issues for services relying on the domain. 

• Solution Option 1:  Fix the DNSSEC configuration (by correcting or updating the DNSSEC records at the registrar or DNS host).  View Information on DNSSec troubleshooting from dn.org for more information.
• Solution Option 2:  If DNSSEC is not required, to disable it so that all resolvers can resolve the domain without validation errors.